Frequently Asked Questions
The alarm ordinance is posted online on this website - Chapter 3.51 - BURGLARY AND ROBBERY ALARM SYSTEMS.
- Encourages the proper maintenance of alarm systems
- Reduces the number of false alarms
- Deploys Police Department resources in a more effective manner
- Decreases the potential danger created by false alarms for responding officers—and anyone the officers find at your premises
Everyone operating an intrusion detection alarm system inside the city limits is required to register their alarm system (both residential & commercial).
Please complete the online registration form
You may also contact the Fullerton Alarm Program at 888-865-9770, Monday - Friday 9am - 5pm PT
- New Residential Alarm Permit: $44.00
- New Small Commercial Alarm Permit (less than 10,000 sq. ft.): $57.00
- New Large Commercial Alarm Permit (10,001 sq. ft. and greater): $100
- Residential Alarm Permit Renewal: $44
- Small Commercial Alarm Permit Renewal: $57
- Large Commercial Alarm Permit Renewal: $100
- Permits Expire on the anniversary date of their issuance
False Alarms Fee Schedule (false alarms counted during the course of a permit year)
| BURLARY ALARM FINE | |
|---|---|
| 1st false alarm | No Charge |
| 2nd false alarm | No Charge |
| 3rd false alarm | $55.00 |
| 4th false alarm | $155.00 |
| 5th false alarm | $231.00 |
| Each Additional | $231.00 |
*The first two false alarms are not billed if a current permit is on file, otherwise the first two false alarms are billed at $55 each.
Yes, you can pay for any fees due on your account via this website by clicking on the home tab and logging in with credentials initiated by CitySupport and secured by the alarm user.
Fullerton Alarm Program
Dept LA 25484
Pasadena, CA 91185-5484
APPEALING A FALSE ALARM RESPONSE CHARGE
*Submit a written request/statement as to why you feel the charge and/or occurrence should be waived or removed from your account, along with any supporting documentation (police reports, alarm company documentation, etc.)
*Submit via email using the Contact Us page.
*Be sure to include Permit License #, alarm location address, and incident date(s) in question.
*Submit within fifteen (15) calendar days of the notice imposing the charge.
Yes, they are. Across the nation, the growth of alarm system ownership has resulted in a tremendous number of false alarms. The response of false alarms has created an additional burden on law enforcement agencies. Nationwide, over 98% percent of all burglar alarms police respond too are false alarms.
- Ensure that all users of your alarm system are properly trained (including babysitters, relatives, housekeepers, new employees, etc.).
- Notify your alarm monitoring company of scheduled repairs or when others will be on the premises.
- Instruct all alarm users on how to cancel an accidentally activated alarm.
- Communicate with your alarm company regularly, advising them of schedule changes, updating emergency contact names and telephone numbers, and discussing problem areas or maintenance needs.
- Restrict pets from areas where your alarm could be activated.
- Provide your alarm company with the names and phone numbers of “responsible parties” who can respond to your premises when the alarm has been activated. “Responsible parties” should be an adult and one, who is able to determine if something is awry.